Abstract

This study examined the relationship between the administrative, strategic, and training dimensions of Total Quality Management (TQM) and human resource performance evaluation in public healthcare facilities affiliated with the Ministry of Health in the Gaza Strip. A descriptive-analytical cross-sectional design was used. The study population comprised approximately 9,270 employees, from whom a simple random sample of 369 participants was selected. Data were collected through a structured questionnaire measuring administrative leadership, strategic planning, training, and performance evaluation and were analyzed using the Statistical Package for the Social Sciences (SPSS). The findings indicated statistically significant relationships between the examined TQM dimensions and performance evaluation. Administrative leadership showed the strongest relationship, followed by strategic planning and training, while differences were also observed across job categories in perceptions of selected TQM dimensions and appraisal practices. The study concludes that strengthening administrative leadership, aligning strategic planning with performance indicators, and expanding continuous training can improve the fairness, transparency, and effectiveness of performance evaluation systems in public healthcare institutions. Practical interventions should particularly address the needs of technical and support staff, who reported lower levels of satisfaction.

Keywords

Total Quality Management; Administrative Leadership; Strategic Planning; Training; Human Resource Performance Evaluation; Public Healthcare.